16-20 BD TURNAROUND TIME
16-20 BD TURNAROUND TIME
Can I return/exchange an item?
We do not accept Returns or Exchanges at this time.
How can I cancel my order?
Orders can be canceled 60 minutes from the time the order was placed. Please send an e-mail to thewashingtonmars@gmail.com with the subject line "Cancel My Order" including the order # - shortly after you will receive a cancellation confirmation email. Refunds are transferred back into your original form of payment and will be processed within 48-72 hours of cancellation confirmation email. It may take your bank a few additional business days to post the refund to your account.
My item arrived damaged/I received the wrong item - what do I do?
If an item arrives damaged or incorrect please send an e-mail to thewashingtonmars@gmail.com with the subject line "Arrived Damaged" or "Incorrect Item" including the order # and we will work to resolve the issue.
Can I return/exchange an item?
We do not accept Returns or Exchanges at this time.
How can I cancel my order?
Orders can be canceled 60 minutes from the time the order was placed. Please send an e-mail to thewashingtonmars@gmail.com with the subject line "Cancel My Order" including the order # - shortly after you will receive a cancellation confirmation email. Refunds are transferred back into your original form of payment and will be processed within 48-72 hours of cancellation confirmation email. It may take your bank a few additional business days to post the refund to your account.
My item arrived damaged/I received the wrong item - what do I do?
If an item arrives damaged or incorrect please send an e-mail to thewashingtonmars@gmail.com with the subject line "Arrived Damaged" or "Incorrect Item" including the order # and we will work to resolve the issue.
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